Refund policy

Order Cancellation Policy

You are entitled to cancel your order and obtain a refund as long as it hasn't been dispatched. After it has been shipped, please await its arrival before initiating the return procedure.

Returns and Exchanges

Your satisfaction is our priority. Most products in their original condition can be returned within 30 business days following delivery.

1. Contact our Customer Service team to initiate a return, providing details about the item(s) and your reason for the return.
2. Once you receive our return instructions, ensure the item(s) are packed in their original packaging.
3. Send the item(s) back as per our instructions. We'll share the return address and shipping details after your return request is approved. (Please note: Returns not approved will not be accepted).
4. Generally, returns are processed within 5 business days after we receive your package.

Conditions for Returns

You have 30 business days from the date of delivery to decide if an item meets your needs. For returns or exchanges, please reach out to us within this period.

To qualify for a return, the item must remain unused and in its original packaging, along with a receipt or proof of purchase.

Please refrain from returning your purchase directly to the manufacturer.

Return Fees

If the return is due to an error on our part (such as receiving incorrect or defective products), we will issue a full refund.

If the return arises from buyer preference (for example, dissatisfaction with the product or ordering the wrong size), you will still receive a full refund.

No restocking fees will be incurred for returns.

Refund Process (if applicable)

Upon receiving and reviewing your return, we will notify you of the approval or denial of your refund via email.

If your refund is approved, it will be processed within 10 business days back to your original method of payment.

Missing or Delayed Refunds (if applicable)

If you have not received your refund, the first step is to check your bank account. Next, reach out to your credit card issuer, as processing times can vary.

If the issue persists, please contact your bank. For further assistance, email us at Support@Sonfan.shop.

Items on Sale (if applicable)

Refunds are only available for items sold at the regular price; sale items are not eligible for refunds.

Exchanges (if applicable)

We only facilitate exchanges for items that are defective or damaged. To initiate an exchange for the same item, please email us at Support@Sonfan.shop.

Shipping times for exchanged products may vary based on location.

Return Shipping Address

To begin the return process, please contact us at Support@Sonfan.shop. We will provide you with a return shipping address once your return is authorized; returns sent without prior approval will not be accepted.

We are eager to assist you. Please reach out to us at:

Email: Support@Sonfan.shop