FAQs

Take advantage of complimentary shipping and handling on every purchase from Sonfan. We specialize in Throws, Throw Sets, Pillow Cover Sets, Pillow Covers, and Pillow Inserts. Shipping costs are on us!

Which payment methods do you accept? ▼

We utilize Shopify Payments to ensure safe transactions. Your payment information is encrypted and secured to provide a smooth checkout process.

How do I use promo codes? ▼

Input your promo code in the "Discount Code" section during checkout. Be sure it is applied before finalizing your purchase, as we cannot apply codes after the order is placed.

Can I track my order? ▼

Absolutely! After your order is dispatched, you will receive a tracking number via email. You can monitor your shipment until it reaches you. Track Your Order

How can I get in touch with Sonfan about my order? ▼

Our customer service team is available to assist you. Reach out to us at Support@Sonfan.shop or call +1 (712) 406-0661. We typically respond within one business day. Please include your order number for quicker assistance.

What should I do to change or cancel my order? ▼

To change or cancel your order, please contact us at Support@Sonfan.shop or call +1 (712) 406-0661. We will do our utmost to help, but cancellations may not be feasible once an item has been shipped. Kindly refer to our Refund and Return Policy for further information.

What should I do if my order hasn't arrived yet? ▼

Shipping usually takes 3-4 business days after your order is dispatched. If your order is running late, please check the carrier's tracking information and verify your delivery address. If problems continue, reach out to our support team for help.

When can I expect my refund after returning an item? ▼

After we receive and approve your return, your refund will be processed within 5 business days back to your original payment method.

Where can I find assembly instructions? ▼

Assembly instructions are included with your purchased item. If you require further assistance, feel free to contact us at Support@Sonfan.shop and we will send you digital instructions specific to your product.

At Sonfan, we are committed to providing exceptional customer service and a seamless shopping experience. Should you have any questions or need assistance, please don't hesitate to get in touch. Happy shopping!